As most of you know, I am a legal secretary. One of the areas of law we practice is Social Security Disability, which is where we help people get their disability started.
It has become almost impossible to deal with the Social Security Administration. I had to call them today, and after pushing this button, entering this information, pushing that button, talking to the animated woman, that I hate, and holding for 28 minutes to get a REAL person, the call went something like this…
Me: I need to get some information regarding a client of ours.
SSA: Okay, we have to get six pieces of information from you first.
(I give them my clients name, SSN, DOB, address, mothers maiden name, current address and where they were born. Yeah, I ain’t even lyin’).
SSA: Okay, now what can we help you with.
Me: I need a copy of the Notice of Award.
SSA: Is the client there with you?
SSA: I can’t help you.
Me: Why not?
SSA: Because you are not them.
Me: We are their attorney/personal representative.
SSA: Oh, okay. I will need the attorneys name, firm name, address, phone number.
(I give them all of this)
SSA: Okay, now what did you need?
Me: A copy of the Notice of Award.
SSA: Is the claimant with you?
Me: No, she is still not here.
SSA: I can’t help you.
Me: Why not?
SSA: Because the claimant has to be with you in order for us to speak with you.
Me: Okay, they have never had to be with me before, but let me get this straight. You have the information showing that we are her attorney right?
Me: And you still can’t talk to me…
Me: Okay, sooooooo…..we can get their medical records, send them to you, fill out all the paperwork to show that we are their attorney, file the appeal, set up a hearing with the Judge, go to the hearing, get a copy of everything that you send to the claimant, I can tell you everything about them including their mother’s maiden name and where they were born, but I can’t get a copy of the Notice of Award?
SSA: That is correct.
Me: This has gotten to the point that it is comical!!!
SSA: Well, since 9/11 we have had to implement certain procedures…
Me: Honey, I have never had a problem getting any information I needed in order to be able to assist our client….until today! 9/11 was quite a few years ago and last time I checked I was NOT a terrorist
SSA: Well, is the claimant there with you?
Me: You have got to be kidding me! No, she has still not turned up since the other two times you asked me if she was here!
SSA: You are going to have to tell the claimant to call us themselves.
Me: Okie dokie. Well, can you tell me if you even have the Notice of Award before I call and have her go through all of this trauma before she actually gets to a person?
SSA: No, I can’t tell you that.
Me: OH MY GOSH!!!!!
I call my client, I tell her to get some kind of a sedative or maybe an alcoholic beverage ready, cos’ she is going to need one or both! She calls SSA and calls me back and says, I got a man and he said there is no such thing as a Notice of Award!!!!
SHUT UP!!!!!!!! How much do these people get paid??? That is what I want to know!!!!
Now, any of you that work for SSA, I do not mean to offend…however, I am about to LOSE IT!!
So, I leave work to go home, still twitching from the conversation I had with SSA. I stop at a red light, a woman in front of me is going to turn left. No problem. We sit there through THREE lights! Yes, THREE!! She never moves an INCH!! I gently honk my horn at her after light number TWO and she flipped me the bird.
I very nearly had a COMPLETE come apart! I COULD NOT believe that she flipped me the bird!!! I can’t get over because traffic is backed up a flippin mile because of her, and everyone else is getting over so I am stuck! We sit through ANOTHER light! She only has about, I don’t know, 15 opportunities to turn! She does not move! I FINALLY got over and went on…she was still sitting there…
A day….in my life…..